FAQs

For vendors …

How much does it cost to sell a house with The Property Centre?
We believe in complete transparency with our fees. We operate on a no sale, no fee basis, which means you only pay when your property completes. There are no upfront costs, no hidden charges, and no lengthy contracts tying you in. You’ll receive a clear breakdown of our fees during your free valuation, so you know exactly what to expect from us, from day one.

How long does it take to sell a property in Taunton, Bridgwater, or Bristol?
The timeline varies depending on market conditions, property type, and pricing strategy. On average, properties in Somerset and Bristol take between 12 – 16 weeks from listing to completion. However, with our innovative marketing approach—including high quality photography, property videos, and campaigns across Facebook, Instagram, LinkedIn, YouTube, and TikTok—we ensure maximum exposure to reach the right buyers quickly. Your dedicated agent will provide a realistic timeline based on your specific property, current market conditions and your circumstances.

What’s included in your property marketing?
We go above and beyond standard Estate Agent marketing. Every property receives: - high quality photography, professionally edited property video and clear, easy to read floor plans - Listing on major property websites (Rightmove, Zoopla, OnTheMarket and Prime Location) - Targeted social media campaigns across Facebook, Instagram, LinkedIn, YouTube, and TikTok - Paid advertising to reach qualified, motivated buyers - Email marketing to our database of registered, pre- qualified buyers.

Do I need to sign a long contract?
No. Unlike many corporate agencies, we don’t believe in locking clients into lengthy contracts. We retain your business through exceptional service, not contractual obligations. We have a zero-week contract, which means, you’re free to leave if you want to, though our track record speaks for itself—clients stay with us because of or excellent communication and the results we deliver.

How do you value my property?
Your valuation will be conducted by one of our skilled valuers, who are experts in their town and know the Taunton, Bridgwater, or Bristol market inside out. Our founder Jonathan has over 13 years of Estate Agency experience, and our team collectively brings many decades of local property knowledge. We analyse recent comparable sales, current market conditions, property condition, and unique features to provide an accurate, realistic valuation. We don’t give an inflated figure just to win your business—it’s an honest assessment designed to achieve the best possible price in a reasonable timeframe.

What is the single point of contact model?
From your initial free valuation through to completion day, you’ll work with the same dedicated agent. This means no being passed between departments, no repeating yourself to different people, and no confusion about who’s handling what. Your agent knows your property, understands your circumstances, and is personally invested in achieving the best outcome for you. This is one of the key ways we deliver superior customer service compared to larger corporate agencies.

Do I need to do repairs before selling?
Not necessarily. During your valuation, your agent will provide honest advice about which improvements might add value and which aren’t worth the investment. Some sellers prefer to sell as-is, while others benefit from minor cosmetic updates. We’ll guide you based on your specific property and target market, always with transparency about the potential return on any investment you make.

For Buyers…

What areas do you cover in Somerset and Bristol?
We have offices in Taunton, Bridgwater, and Bristol, and we cover properties throughout Somerset and the Bristol area. Whether you’re looking in town centres, rural villages, or somewhere in between, our team has deep local knowledge across the region.

What’s the home buying process like?
The typical process includes:

1. Property search – sign up to our email list for properties coming to market, if you find one you’d like to view, just let us know and we’ll get you booked in.
2. Viewings – We accompany you on the viewing and will be on hand to answer any questions you may have.
3. Making an offer – We’ll put your offer forward and negotiate on your behalf with the seller
4. Offer acceptance - Once accepted, we liaise with yourselves, your solicitors and mortgage brokers if needed to progress your purchase
5. Searches and surveys - Your solicitor conducts legal checks, and you can arrange a survey if you wish
6. Exchange of contracts - You’re legally committed to the purchase
7. Completion - Keys are handed over and the property is yours

The Property Centre will be available to you through every stage, to answer questions and keep things moving smoothly.

Do you charge buyers any fees?
We don’t charge commission to buyers; our commission is paid for by the seller. There is a small fee to conduct an anti-money laundering check, of £25 per person. You can register with us, view properties, and receive expert guidance at no cost to you. You only pay £25 when your offer is accepted. This is standard practice in UK estate agency, and we maintain complete transparency.

Can you help first-time buyers?
Absolutely! First-time buyers are a key part of our client base, and we understand the process can feel exciting, and a little overwhelming. Our staff at The Property Centre will explain each step without any jargon, recommend trusted mortgage brokers and solicitors, and provide guidance throughout. We’ve helped hundreds of first-time buyers in Somerset and Bristol find their first home, and we’re here to make your experience as smooth as possible.

How quickly can I view a property?
We aim to arrange viewings within 24-48 hours of your request, often sooner. Because we operate with a single point of contact model, we coordinate directly with sellers without unnecessary delays. If you see a property you love, let us know and we’ll make it happen as soon as possible.

For Landlords…

What property management services do you offer?
Our comprehensive property management includes: - advise on legislation changes, photography, videography, a floor plan, listings on the major portals. We also conduct the viewings, negotiate rent, reference the prospective tenants and create the tenancy agreement. We’ll collect the first month’s rent and deposit and the tenant in setting up a standing order if they wish. We’ll continue to collect and chase the rent each month and provide you with statements and an annual tax summary. We conduct routine property inspections to ensure your property is well-maintained and will forward you, our report. Should any maintenance be needed, we’ll coordinate that for you, arranging repairs with vetted contractors. For legal compliance, we’ll ensure the gas safety certificate is renewed annually, the EPC is in date, the tenant’s deposit is protected, and all regulatory requirements are met. We’ll also handle day- to-day queries and issues from your tenant.

Our lettings team have extensive experience in lettings and property management and ensures every landlord receives proactive, professional service.

How do you find and assess tenants?

We market your property across major rental portals including Rightmove and Zoopla, OnTheMarket and Prime Location as well as social media, and our extensive database of registered, pre-qualified applicants. Every applicant undergoes rigorous referencing including credit checks, employment and income verification, previous landlord references, Right to Rent checks and affordability assessments.

We only recommend tenants who meet your criteria, protecting your investment and minimising risk. Our thorough vetting process is part of our commitment to transparency and customer service.

What are your fees for Landlords?
We offer transparent, competitive letting fees with no hidden costs. Our fee structure depends on whether you want ‘tenant-find’ only or ‘full property management’ services. During your free rental valuation, we’ll provide a clear breakdown of costs so you can make an informed decision. Remember, we operate on a no let, no fee basis—you only pay when we successfully let your property.

Do you handle property maintenance?
Yes. If you choose our full management service, we coordinate all maintenance and repairs on your behalf. We work with a network of vetted, reliable contractors across Somerset and Bristol. For urgent issues (boiler breakdowns, leaks, etc.), we respond quickly to protect your property and keep tenants satisfied. You’ll receive updates and approval requests for any significant costs, maintaining full transparency.

How do you ensure legal compliance?
Property legislation is complex and constantly evolving. We stay current with all regulations including: - Gas Safety Certificates (annual inspections) - Electrical Installation Condition Reports (every 5 years) - Energy Performance Certificates (EPCs) - Deposit protection schemes - Right to rent checks - Smoke and carbon monoxide alarms - Licensing requirements (where applicable)

Our team proactively manages compliance, sending notifications when certificates need renewing and arranging on your behalf, ensuring you never fall foul of regulations. This protects you from fines and legal issues while giving tenants peace of mind.

What rental income can I expect?
During your free rental valuation, we’ll research comparable properties in your area, the current market demand, and your property’s specific features to provide an accurate rental estimate. We focus on achieving the best possible rent while ensuring your property lets quickly to minimize void periods. Our local expertise across Somerset and Bristol means we understand the market variations and can price your property competitively.

For Tenants

How do I apply to rent a property?
Once you’ve found a property you like the look of, the process is straightforward:

1. Let us know you’d like to apply
2. Complete our tenant application form
3. Complete our proof of income and ID checks
4. You’ll then go through referencing, we conduct credit and employment checks (it usually takes 3-5 days)
5. Offer acceptance - If approved, we’ll send you the tenancy agreement
6. Sign and pay - Sign the agreement and pay your deposit and first month’s rent
7. . Move in - Collect your keys and move into your new home

What documents do I need to rent?
To complete your application, you’ll need: -

• Photo ID
• Proof of address
• Proof of income
• Previous landlord references (if applicable) –
• Right to Rent documentation (proving you can legally rent in the UK)

If you’re self-employed or have unique circumstances, speak with your agent—we’ll work with you to find a solution.

Is my deposit protected?
Yes, absolutely. By law, all tenant deposits must be protected in a government- approved tenancy deposit scheme. We use the Tenancy Deposit Scheme, and you’ll receive full details of your deposit protection within 30 days of paying it. This ensures your deposit is safe and provides a fair dispute resolution process if needed at the end of your tenancy.

Who do I contact for maintenance issues?
If your landlord uses our full management service, you’ll contact The Property Centre property management team for all maintenance issues. For emergencies (burst pipes, heating failures in winter, security issues), we provide an out of hours emergency contact number with rapid response. For non-urgent repairs, simply report the issue to the property management team using the ‘report maintenance tab on the website’ and we’ll coordinate with contractors to resolve it quickly. Our goal is to keep you comfortable and your rental home well-maintained.

What properties are available in my area?
Visit our website to browse available properties across Taunton, Bridgwater, Bristol, and surrounding areas. You can filter by location, price, bedrooms, and property type. Better yet, register with us and we will send you tailored property matches as soon as they become available—often before they’re advertised publicly. This gives you first access to the best properties in your preferred area.

What are my responsibilities as a tenant?
As a tenant, you’re responsible for: Paying rent on time each month, keeping the property clean and in good condition, reporting maintenance issues promptly, allowing access for inspections and repairs (with proper notice), not making unauthorised alterations, respecting neighbours and the local community.

Your tenancy agreement will outline all responsibilities clearly. We believe in transparency, so if you’re ever unsure about something, just ask!

So, who are The Property Centre?

We’re an independently owned estate and letting agency founded in 2019 by Jon, a Taunton native with over 13 years of experience at the UK’s largest corporate agencies. Frustrated by impersonal service and corporate bureaucracy, Jon created The Property Centre to offer something better: a local, customer-focused agency built on three core pillars—Great Marketing, Customer Service, and Transparency.

Today we have 20+ team members across our offices in Taunton, Bridgwater, and Bristol, including our Operations Director, Charlie with 14+ years experience, Taunton Lettings Manager, David, and Bristol area head Tom.

What makes you different from other estate agents?
Three key differences set us apart:

1. Single Point of Contact – You’ll work with the same agent from start to finish, not a revolving door of different people.
2. No Upfront Costs, No Contracts - We operate on a ‘no sale/let, no fee’ basis with no lengthy contracts. We earn your business through results, not lock-ins.
3. Three Core Pillars - We excel in Marketing (innovative strategies for maximum exposure), Customer Service (going above and beyond), and Transparency (clear communication, honest advice, no hidden fees).

We’re local, independent, and genuinely invested in our community and clients.

Do you cover my area?
We cover properties throughout Somerset and Bristol, with offices in Taunton, Bridgwater, and Bristol. If you’re unsure whether we cover your specific location, just get in touch—we’re always happy to help.

How do I book a free valuation?
Simply contact us via phone, email, or through our website. We’ll arrange a convenient time for one of our experienced agents to visit your property, conduct a thorough assessment, and provide an honest, accurate valuation with no obligation. Whether you’re thinking of selling now or planning for the future, we’re here to help.

Can I trust your valuations?
Absolutely! Our valuations are based on genuine market analysis, not inflated figures designed to win your business. With our team’s strong local knowledge across Taunton, Bridgwater, and Bristol, and decades of experience between us, we understand what properties are actually selling for. We’ll provide honest advice about pricing strategy, market conditions, and realistic timelines—because our reputation depends on delivering results, not false promises.

Still Have Questions?

We’re here to help. Whether you’re buying, selling, letting, or renting, The Property Centre offers expert guidance backed by local knowledge and genuine care for our clients.

Get in touch: - Visit our website: www.thepropertycentre.co.uk

Call our Taunton, Bridgwater, or Bristol office - Book a free valuation with no obligation

Let’s find your next property solution together.

Contact Us